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Please be aware Hamilton Sundstrand's newly built state-of-the-art Customer Response
Center, located at our Windsor Locks, Conn. headquarters is now open to customers.
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One Hamilton Sundstrand focal point for all AOG and technical support inquiries. |
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Customer calls to any of Hamilton Sundstrand's former AOG hotline numbers will be
forwarded to the Customer Response Center |
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Please direct AOG and technical support inquiries to the CRC AOG number 1-877-808-7575,
email us at hscrc@hs.utc.com or visit our
web site at www.hscrc.com. |
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The 2,270-square-foot, multi-million dollar center is staffed 24 hours a day, 365
days a year by experienced customer support engineers and logistics specialists
providing customers with an around-the-clock-resource to help resolve technical
problems and get aircraft back in the air as quickly and efficiently as possible.
Hamilton Sundstrand's new Customer Response Center will serve as a key differentiator
in the marketplace by providing a single data collection point to coordinate issue
resolution efforts across all Hamilton Sundstrand's businesses, platforms and facilities. |
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The Customer Response Center features customized management and data mining software.
Unlike other customer centers, which are only staffed to handle certain issues,
Hamilton Sundstrand's Customer Response Center is capable of addressing any customer
issue from aircraft on ground, to spares and repair support, to technical support. |
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Tracking, compiling and analyzing data on 100 percent of customer events in one
location |
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Proactively identifying trends |
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Improving response time to meet and exceed customer expectations |
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Please feel free to contact your respective field service representatives with any
questions or recommendations you may have. We look forward to sharing this exciting
new initiative with you. |
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